Frequently asked questions.
Can't find your answer? Contact us — we reply within one business day.
Getting started
How long does it take to get my restaurant online?
Most restaurants go live in under 15 minutes. Create your restaurant, upload your menu (or let AI digitize photos of your printed menu), generate table QR codes, and you're taking orders. No hardware to install, no app for guests to download.
How does AI menu digitization work?
Take photos of your printed menu (up to 6 pages). Plately's AI reads every category, dish name, price and veg/non-veg mark, then presents everything for your review. You edit anything that needs a touch-up, then publish. Nothing goes live without your approval.
Do my guests need to download an app?
No. Guests scan the QR code on their table and your menu opens instantly in their phone's browser. Ordering, order tracking and calling a waiter all work right there — no downloads, no sign-ups.
How does the free trial work?
Every new signup starts with 21 days of the full Growth plan — QR ordering, live kitchen board, table billing and analytics — no card required. When the trial ends you move to the Free plan automatically: your menu stays live and nothing is deleted; Growth features simply lock until you upgrade.
What's included in the Free plan?
A live digital menu with up to 20 items, your own menu link, table QR codes and basic branding — free forever, no card required. Upgrade to Starter for unlimited items, or Growth for QR ordering, billing and analytics.
Ordering & operations
How do guests pay for their food?
Guests always pay you directly — cash, UPI or card at the table, exactly as they do today. Plately never touches your food revenue. When a table is done, you settle the bill on your dashboard and can hand over a branded GST receipt.
How does my kitchen see incoming orders?
Orders appear on your live board instantly — with a sound alert — organized into New, Preparing and Ready columns. Open the board on any tablet or screen in the kitchen. One tap moves an order forward, and the guest's phone updates in realtime.
Can guests order across multiple rounds on one bill?
Yes. Every table runs a live session — all orders from that table collect on one running tab with a live total. Guests can see the whole table's orders on their phone, ask for the bill, and you settle everything in one go.
Can I pause ordering during rush or closing time?
Yes — one switch on your dashboard pauses new orders while your menu stays visible. Guests can still browse and call a waiter or ask for the bill.
Can my staff have their own logins?
On the Growth plan, yes. Invite managers and staff with role-based access — staff can work the orders board and toggle item availability, while only owners and managers touch the menu, billing and settings.
Billing & plans
How does subscription billing work?
Paid plans are billed monthly in INR through Razorpay with an auto-pay mandate. Every payment generates a proper GST tax invoice (CGST/SGST split) emailed to you and downloadable from your dashboard. Prices shown are exclusive of 18% GST.
What is the one-time onboarding fee for?
It covers hands-on setup: digitizing your full menu, configuring your branding and tables, and training your team so you launch right. It's charged once, when you move to a paid plan.
Can I cancel anytime?
Yes. Cancel at any time — you keep access until the end of the paid period, and your menu data stays exportable.
I run a chain with multiple locations — which plan?
Pro is built for multi-location brands with consolidated analytics and priority support. It's launching soon — Contact usand we'll onboard you early.
We're happy to walk you through anything on a call or chat.